Terms and Conditions
Introduction
The terms and conditions below apply to the use of this website at www.giftitdifferent.co.uk. Using the website and or placing an order constitutes acceptance of our terms and conditions.
Prices & Payment
All prices on the website are in UK pounds (£).
Our Products
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions, and measurements indicated on our website may vary from the specification set out in the order.
The packaging of the products may vary from that shown on images on our website.
We may refuse to accept an order:
- where products are not available
- where we cannot obtain authorisation for your payment
- if there has been a pricing or product description error
- if we cannot meet your requested delivery date
- if you do not meet any eligibility criteria set out in these terms
- if the order is to be delivered outside of the United Kingdom
- if your order for products which we have personalised or customised for you (Personalised Products) contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy or copyright images.
Delivery
We pride ourselves on getting your items to you as quickly as possible. Order dispatch times will vary dependant on the individual item, but we generally despatch items between 1 & 3 days. Please note this lead time may be up to 7 days at peak times, i.e. Christmas. However, at peak times we process orders 7 days a week to ensure our items get to you as quickly as possible.
We use Royal Mail tracked for most of our items, with couriers taking larger orders that may require this. Once dispatched you can expect to receive your item(s) within 2-3 working days if using 48hr tracked delivery option and within 1-2 working days with the 24hr tracked delivery option.
If a product has become unavailable and we are not able to fulfil the order or there will be a delay in fulfilling the order we will advise you as soon as possible and offer a full refund, credit for an alternative product or the option for us to fulfil the order when stock has been received.
We will only ship to the UK only so no overseas orders can be fulfilled.
If any details that you give to us for your delivery address are incorrect then we are not liable if you do not receive any items you have ordered from us.
Returns
We want you to be happy with your items but in the unfortunate event that you are not, we will do our absolute best to make it right. Simply get in touch and we will do our best to help you out.
If you are unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession.
If your item is faulty, does not match the description or damaged we will also refund the returns postage as well as the relevant initial postage charge (if any). Please note we will request an image of the fault/damage before issuing a refund.
You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you.
It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation, and grammar are correct at time of ordering. We do check each individual order, but some mistakes are not always visible to us and we will copy personalisation as it is requested. If the error is made on our behalf, we will rectify & replace as soon as possible.
If you have noticed an error you have made after you have placed an order we request you let us know ASAP on 07930 072363 or via email to info@giftitdifferent.co.uk. Providing the item has not already been allocated for production we can look to make the required alterations.
If you wish to cancel your order please get in touch immediately and providing we have not started making the item we’ll refund your order excluding any delivery charges.
Clothing
When trying on any products which are clothing, please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a scent or marks on the product. We will be unable to accept the return of any product where there is evidence that this is the case. The product should be returned with its original packaging.
Return Address
Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order to:
Gift It Different
Unit 7 Currock Road Trade Centre
Currock Road
Carlisle
Cumbria
CA25AD
Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.
Privacy Policy
Privacy is of high importance to us at Gift It Different and we will NEVER share your data with anyone else.
Contact Us
You may contact us at the following email Info@giftitdifferent.co.uk
Our registered address is: Gift It Different, Unit 7 Currock Road Trade Centre, Currock Road, Carlisle, Cumbria, CA25AD Mobile: 07930 072363
Terms & Conditions – October 2024